Address for written correspondence:
Barrio Fly Lines
5 Morningside Drive
Email Address: firstname.lastname@example.org
VAT Registration No: 165 3438 03
Mobile Phone: 07810 868897 - ( Please note that we do not take orders or payments by phone )
We take customer satisfaction very seriously. We want you to be pleased with our products and with our service, we want you to tell your friends about us and we want you to come back to shop with us again in the future.
In the unlikely event that you should have any concerns or complaints, no matter how small, please do not hesitate to contact us via the contact details at the top of this page.
We only use your personal information for what you would logically expect an online shop to use it for - to take your payment, to ship your order and to produce an invoice for our business accounting and tax records.
We will not ask you to join or register on our website for any marketing purposes.
We will not contact you with newsletters, offers, or any details of new products or services.
We will not sell, trade or rent your personal information to any third parties.
Mike Barrio is your Data Protection Officer for Barrio Fly Lines. Please don't hesitate to contact Mike via the contact details at the top of this page if you have any concerns regarding your personal information.
Cookies are very small text files that are stored on your computer when you visit websites. Website pages do not have a memory, without cookies a user going from page to page will be treated by the website as a completely new visitor.
How Our Website Works
If you already know which product you wish to buy, simply click on the "Shop" link in the main menu to go directly to our shopping pages.
If you would like to find out more about each product first, please browse the "Barrio Products" pages for more comprehensive product descriptions and reviews. Then when you have decided which products you wish to buy, click on the links to the Shop page to place your order. You can alternate between the Shop and the Barrio Products pages at any time without losing your shopping bag contents.
The shopping pages are fully secure and very easy to use. Products are grouped into logical categories and each product will ask you to select your choice of line weight from those that are currently in stock. If a product is currently out of stock it will say so and will not allow you to order one. Click on your chosen option to select it and then click on the "Add to Bag" button to place it in your Shopping Bag.
The Shopping Bag page will now open and you can change the quantity and options for each item if required, you can also remove an item, or clear all items from your bag. There is a "Continue Shopping" button which allows you to return to the categories to add more products to your Shopping Bag and there are two "Checkout" buttons, one for payment with bank cards and one for payment with Paypal.
Making your payment by bank card or your Paypal account is straightforward and our payment system accepts most credit cards including Visa and MasterCard. Please make sure that the email address that you provide is correct, as we will need this to send you your order and payment confirmation and to send you confirmation that your parcel has been posted.
We take great pride in our friendly and reliable mail order service with free worldwide shipping. We will deliver your fly lines as soon as possible, usually despatching next day via Royal Mail First Class Mail within the UK, or via Royal Mail Airmail to international destinations.
In our experience, parcels sent to UK destinations usually arrive 1 or 2 working days after we post them and parcels sent overseas usually arrive within 5 to 10 working days, although some may take longer.
Please note that overseas customers living outwith the European Union may have to pay additional import duties/taxes on receipt of their parcel in their country.
Changing Your Mind
We understand that there are times when you might change your mind about a product that you have ordered. The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn't end until seven working days from the day after you receive your goods. We believe this is a good rule and should you change your mind, please contact us within the seven day time frame via the email address in the contact details at the top of this page to inform us that you wish to return the product.
Following your email, please post the product to us at the address in the contact details at the top of this page and we will issue a full refund as soon as your parcel reaches us. Please note that for a refund to be issued, the returned item must reach us within 30 days of the date that you notified us via email that you wished to return the item.
If you have changed your mind about your purchase, you will be responsible for the postage costs of returning the product.
The returned product must be in 'as new' condition and in the original packaging. We understand that a fly line box may get creased in a postal jiffy bag, but the fly line must not have been removed from the spool, it must lie neatly on the spool and the original retention tags must be in place.
Laws and Contracts
We would all like the internet to be a safe place to buy and sell products and there are many laws in place to protect both buyers and sellers. We are based in the UK and therefore the UK law is the applicable law.
We do our very best to ensure that we comply with all laws and regulations related to the sale of products via our website. Should you feel that we have ommitted anything or made a mistake, please do not hesitate to contact us via the contact details at the top of this page and we will do our best to correct this as soon as possible.
Once you have made your payment, our website system will send you an email notification confirming that you have placed your order and will send us your order details. We will check your order to make sure that everything is in hand and then go ahead and produce an invoice ( which is the point of contract between us ) we will then package up your parcel ready to be posted. In the unlikely event that we should encounter any problem with the supply of your order, we will not produce an invoice and we will contact you via email to explain what the problem has been.
We do our very best to ensure that all our policies will be easy to understand, fair and acceptable to you.
Please do not hesitate to contact us about any concerns that you might have, your feedback would be very much appreciated.
This page was last updated on 30/04/2018